ASRT Online Learning Center

Continuing Education for Radiologic Technologists


Course Description
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Course Information


Course: Health Information Technology - Informatics

Module: Monitoring & Evaluation v1.0: Service training for Field Service Engineer (FSE)

Module Description:

The purpose of this module is to provide information on system for Field service engineers of the MEL software solution deployed in a primary care facility. This module is intended for all support engineers and those responsible for providing customer support services.

Learning Objectives: At the end of this module, you should be able to understand:

• Describe a primary care facility, its challenges, and solutions

• Describe the basic features, different components, and functionality of the MEL solution

• List the pre-requisites of the MEL solution for local server installation and configuration

• List the steps to:

o Install and configure the RM local server web application

o Install and configure the mobile application (RM and Survey app)

o Install and perform the verification check of all the local and cloud server

o View the system logs

• Describe examples of FAQs on troubleshooting

• Provide an overview of the service call management process



Author: Mr. ANKUR KAUL
About the author:
Sponsor and/or Accreditation: Philips Healthcare (Not Accredited)
Credits: 0.00
Price: $0.00